Business & Operations Analyst Consultant

• We are seeking a detail-oriented and strategic Business & Operations Analyst to join our team in Spain. This role is critical in supporting data-driven decision-making by analyzing operational performance, planning team capacity, and identifying opportunities for process improvement. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to communicate insights effectively across departments.

• Identify inefficiencies and propose enhancements to operational processes.
• Conduct root-cause analysis to uncover underlying issues affecting performance and service delivery.
• Collaborate with cross-functional teams to implement and monitor improvements.
  

• Analyze the workload, capacity, and optimal sizing of resources for each team within the operations area.
• Identify excesses or deficits in staffing and coordinate appropriate adjustments.
• Develop and maintain monthly and annual resource planning models to ensure operational efficiency.
  

• Evaluate the performance, distribution, and effectiveness of the appraiser network.
• Identify gaps, inefficiencies, and opportunities for optimization.
  

• Design and deliver regular reports on key operational areas.
• Report individual team status to provide a consolidated view of performance to the Operations Director, leveraging data from the operational dashboard.
• Provide actionable insights to support strategic and tactical decisions.
  

• Track and analyze lead times and key performance indicators (KPIs) across the operations function.
• Monitor daily compliance with service level agreements (SLAs) and report deviations.
• Highlight trends, anomalies, and areas requiring attention to ensure consistent service delivery.
• Digital Transformation, Automation & AI Integration
• Collaborate with stakeholders to define technological requirements, evaluate solutions, and ensure alignment with business goals.
• Identify areas within operations that are suitable for automation and the application of artificial intelligence.
• Coordinate with IT to support and monitor the implementation of digital transformation initiatives that enhance operational efficiency.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Engineering, or a related field.
• 3+ years of experience in business and operations consulting, analysis, or a similar role.
• Strong analytical and problem-solving skills, including experience with root-cause analysis techniques. Strategic thinker with problem solving abilities
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Background in operations consulting is highly valued.
• Intermediate proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau).
• Excellent communication and presentation skills.
• Proficiency in creating and delivering compelling business presentations
• Very high level of English, both written and spoken.
• Ability to work independently and manage multiple priorities.

• A pivotal role in a growing international group.
• Exposure to cross-border operations, with the opportunity to influence global decision-making.
• A competitive salary and comprehensive benefits package.
• A collaborative, flexible, and international work environment.
• Opportunities for career growth and cross-functional engagement within Accumin’s network.